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050519t1997 |||a 00 0 eng d |
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|a 0873894057
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|a Improving your measurement of customer satisfaction :
|b a guide to creating, conducting, analyzing and reporting Customer satisfaction. Measurement programs /
|c by Terry G. Vavra.
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| 260 |
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|a Milwaukee, Wis. :
|b ASQ Quality Press,
|c 1997 (c)
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| 500 |
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|a Bibliografía al final de capítulos.
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| 082 |
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|a 658.812
|2 20 ES
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| 650 |
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7 |
|a MERCADEO
|2 LEMB.1
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| 650 |
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|a VENTAS-DIRECCION Y ADMINISTRACION
|2 LEMB.1
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| 650 |
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7 |
|a CONSUMIDORES
|2 LEMB.1
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| 100 |
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|a Vavra, Terry G..
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| 300 |
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|a xviii, 490 p.
|b diagrs.
|c 24 cm.
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| 040 |
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|c AR-RiUNS
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| 942 |
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|c LIBRO
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|c 8310
|d 8310
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