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|a 024
|2 1991
|
100 |
1 |
|
|a Hernon, Peter
|9 414119
|
700 |
1 |
|
|a Altman, Ellen
|9 414120
|
245 |
1 |
0 |
|a Assessing service quality :
|b Satisfying the expectations of library customers /
|c Peter Hernon, Ellen Altman.
|
260 |
|
|
|a Chicago :
|b ALA,
|c 1998.
|
300 |
|
|
|a xvii, 243 p.
|
690 |
1 |
4 |
|a Bibliotecología y ciencia de la información
|9 2939
|
650 |
2 |
4 |
|a Bibliotecas
|9 20233
|
650 |
2 |
4 |
|a Fuentes de información
|9 479416
|
650 |
2 |
4 |
|a Control de calidad
|9 420199
|
650 |
2 |
4 |
|a Servicios de bibliotecas
|9 21767
|
650 |
2 |
4 |
|a Usuarios de las bibliotecas
|9 483080
|
650 |
2 |
4 |
|a Relaciones bibliotecario-usuario
|9 482532
|
650 |
2 |
4 |
|a Comportamiento
|9 15587
|
650 |
2 |
4 |
|a Necesidades de los usuarios de la información
|9 434413
|
942 |
|
|
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|f COM
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|b COLECCION ABIERTA PLANTA BAJA
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