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|a Hinkin, Timothy R.
|9 69405
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|a Cases in hospitality management :
|b a critical incident approach /
|c Timothy R. Hinkin.
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|a New York :
|b John Wiley & Sons,
|c c1995.
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| 300 |
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|a xii, 222 p. ;
|c 23 cm.
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|a Introduction. 1. Ethical issues: shades of gray. -- 2. Strategic planning. -- 3. Structure and policies. -- 4. Problem solving/decision making. -- 5. Communication. -- 6. Group process. -- 7. Diversity in the industry. -- 8. Sexual harassment. -- 9. Staffing and promotion. -- 10. Training. -- 11. Reward systems.
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