Perception of national and foreign tourists of the service in restaurants from Todos Santos Magical Town, Mexico

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Fil: Monroy Ceseña, Mauro Alejandro. Autonomous University; Mexico.

Detalles Bibliográficos
Autores principales: Monroy Ceseña, Mauro Alejandro, Urcádiz Cázares, Francisco Javier
Formato: Artículo publishedVersion
Lenguaje:Inglés
Publicado: Universidad Nacional de Misiones. Facultad de Ciencias Económicas. Programa de Posgrado en Administración 2020
Materias:
Quality
Perception
Restaurants
Service
Satisfaction
Acceso en línea:https://hdl.handle.net/20.500.12219/2532
https://doi.org/10.36995/j.visiondefuturo.2020.24.02.006.en
https://visiondefuturo.fce.unam.edu.ar/index.php/visiondefuturo/article/view/430/302
Aporte de:
Repositorio Institucional Digital de la UNaM (RIDUNAM) de Universidad Nacional de Misiones
id I77-R195-20.500.12219-2532
record_format dspace
spelling I77-R195-20.500.12219-25322023-02-06T15:06:04Z Perception of national and foreign tourists of the service in restaurants from Todos Santos Magical Town, Mexico Monroy Ceseña, Mauro Alejandro Urcádiz Cázares, Francisco Javier Quality Perception Restaurants Service Satisfaction Fil: Monroy Ceseña, Mauro Alejandro. Autonomous University; Mexico. Fil: Urcádiz Cázares, Francisco Javier. National Technological Institute; Mexico. The magic town of Todos Santos is a strategic site for local development and is dependent on the tourist economy driven by national and foreign visitors. Restaurants in Todos Santos obtain raw materials locally to provide quality products for different food specialties. The quality of service (SQ) and customer satisfaction (CS) are two constructs that when evaluated are critical for any market. In this study, the perception and relationship between SQ and SC in the different restaurant specialties is evaluated, contrasting the perception between national and foreign tourists segments. Using 162 surveys, the constructs were evaluated using five dimensions: installations, accessibility, human capital, atmosphere, and food, where hypothetically food and human capital should be the main determinant. The results suggest that SQ and CS are perceived similarly between both segments, except in the Italian specialty in all its dimensions, and partially in Japanese. The food dimension was the highest value on average however, it was not significantly different from the rest of the dimensions. The SQ had a moderate positive impact on CS given the perception of diners by segment based on correlation analysis, the causal effect of which must be determined with detail. 2020-07-01 info:eu-repo/semantics/article info:ar-repo/semantics/artículo info:eu-repo/semantics/publishedVersion https://hdl.handle.net/20.500.12219/2532 https://doi.org/10.36995/j.visiondefuturo.2020.24.02.006.en https://visiondefuturo.fce.unam.edu.ar/index.php/visiondefuturo/article/view/430/302 eng application/pdf application/pdf Universidad Nacional de Misiones. Facultad de Ciencias Económicas. Programa de Posgrado en Administración Visión de Futuro (Misiones), 7-2020; 24(2): pp. 211-220 https://visiondefuturo.fce.unam.edu.ar/index.php/visiondefuturo/index
institution Universidad Nacional de Misiones
institution_str I-77
repository_str R-195
collection Repositorio Institucional Digital de la UNaM (RIDUNAM)
language Inglés
topic Quality
Perception
Restaurants
Service
Satisfaction
spellingShingle Quality
Perception
Restaurants
Service
Satisfaction
Monroy Ceseña, Mauro Alejandro
Urcádiz Cázares, Francisco Javier
Perception of national and foreign tourists of the service in restaurants from Todos Santos Magical Town, Mexico
topic_facet Quality
Perception
Restaurants
Service
Satisfaction
description Fil: Monroy Ceseña, Mauro Alejandro. Autonomous University; Mexico.
format Artículo
Artículo
publishedVersion
author Monroy Ceseña, Mauro Alejandro
Urcádiz Cázares, Francisco Javier
author_facet Monroy Ceseña, Mauro Alejandro
Urcádiz Cázares, Francisco Javier
author_sort Monroy Ceseña, Mauro Alejandro
title Perception of national and foreign tourists of the service in restaurants from Todos Santos Magical Town, Mexico
title_short Perception of national and foreign tourists of the service in restaurants from Todos Santos Magical Town, Mexico
title_full Perception of national and foreign tourists of the service in restaurants from Todos Santos Magical Town, Mexico
title_fullStr Perception of national and foreign tourists of the service in restaurants from Todos Santos Magical Town, Mexico
title_full_unstemmed Perception of national and foreign tourists of the service in restaurants from Todos Santos Magical Town, Mexico
title_sort perception of national and foreign tourists of the service in restaurants from todos santos magical town, mexico
publisher Universidad Nacional de Misiones. Facultad de Ciencias Económicas. Programa de Posgrado en Administración
publishDate 2020
url https://hdl.handle.net/20.500.12219/2532
https://doi.org/10.36995/j.visiondefuturo.2020.24.02.006.en
https://visiondefuturo.fce.unam.edu.ar/index.php/visiondefuturo/article/view/430/302
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AT urcadizcazaresfranciscojavier perceptionofnationalandforeigntouristsoftheserviceinrestaurantsfromtodossantosmagicaltownmexico
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