Evaluation of service quality in cycling systems: identification of the main gaps that affect the perception of its users
This article aims to propose a model for evaluating the quality of service provided by cycle systems, through the identification of the main gaps that affect the perception of cyclists. Through Factor Analysis, the attributes that make up the suggested scale to measure the quality of service of the...
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| Formato: | Artículo publishedVersion |
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Facultad de Filosofía y Letras, Universidad de Buenos Aires
2021
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| Acceso en línea: | http://revistascientificas.filo.uba.ar/index.php/rtt/article/view/8555 http://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=transter&d=8555_oai |
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I28-R145-8555_oai2022-03-30 Guimarães Ribeiro Neto, Luiz Alves Maia, Maria Leonor 2021-12-21 This article aims to propose a model for evaluating the quality of service provided by cycle systems, through the identification of the main gaps that affect the perception of cyclists. Through Factor Analysis, the attributes that make up the suggested scale to measure the quality of service of the segment were analyzed and classified. As a result, 14 characteristics were obtained for consideration. The identification of these factors will provide managers to perform the interventions understood by users as more relevant to leverage this form of active transport and potentially reduce the externalities resulting from the use of cars and motorcycles in urban spaces. The results show that the availability of bicycle parking lots, installation of showers and changing rooms in workplaces or study and the lighting and policing conditions of the roads are the aspects that present the greatest gap between perception and expectation for bicycle users in the city of Recife, Pernambuco, Brazil. Este artigo apresenta como finalidade propor um modelo para avaliação da qualidade do serviço disponibilizado pelos sistemas cicloviários, através da identificação das principais lacunas que afetam a percepção dos ciclistas. Por intermédio da Análise Fatorial, foram analisados e classificados os atributos que compõem a escala sugerida para mensurar a qualidade de serviço do segmento. Como resultado, foram obtidas 14 características para consideração. A identificação desses fatores irá proporcionar aos gestores realizar as intervenções entendidas pelos usuários como mais relevantes para alavancar essa forma de transporte ativo e, potencialmente, reduzir as externalidades decorrentes da utilização de automóveis e motocicletas nos espaços urbanos. Os resultados encontrados asseguram que a disponibilidade de estacionamentos para bicicleta, instalação de chuveiros e vestiários nos locais de trabalho ou estudo e as condições de iluminação e policiamento das vias de circulação são os aspectos que apresentam maior lacuna entre a percepção e a expectativa para os usuários de bicicleta na cidade de Recife, Pernambuco, Brasil. application/pdf text/html http://revistascientificas.filo.uba.ar/index.php/rtt/article/view/8555 10.34096/rtt.i25.8555 spa Facultad de Filosofía y Letras, Universidad de Buenos Aires http://revistascientificas.filo.uba.ar/index.php/rtt/article/view/8555/9803 http://revistascientificas.filo.uba.ar/index.php/rtt/article/view/8555/9820 Derechos de autor 2021 Revista Transporte y Territorio Revista Transporte y Territorio; Núm. 25 (2021): Julio-Diciembre 1852-7175 cycle systems bicycles quality of service sistemas cicloviários bicicletas qualidade do serviço Evaluation of service quality in cycling systems: identification of the main gaps that affect the perception of its users Avaliação da qualidade do serviço em sistemas cicloviários: identificação das principais lacunas que afetam a percepção dos seus usuários info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion http://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=transter&d=8555_oai |
| institution |
Universidad de Buenos Aires |
| institution_str |
I-28 |
| repository_str |
R-145 |
| collection |
Repositorio Digital de la Universidad de Buenos Aires (UBA) |
| language |
Español |
| orig_language_str_mv |
spa |
| topic |
cycle systems bicycles quality of service sistemas cicloviários bicicletas qualidade do serviço |
| spellingShingle |
cycle systems bicycles quality of service sistemas cicloviários bicicletas qualidade do serviço Guimarães Ribeiro Neto, Luiz Alves Maia, Maria Leonor Evaluation of service quality in cycling systems: identification of the main gaps that affect the perception of its users |
| topic_facet |
cycle systems bicycles quality of service sistemas cicloviários bicicletas qualidade do serviço |
| description |
This article aims to propose a model for evaluating the quality of service provided by cycle systems, through the identification of the main gaps that affect the perception of cyclists. Through Factor Analysis, the attributes that make up the suggested scale to measure the quality of service of the segment were analyzed and classified. As a result, 14 characteristics were obtained for consideration. The identification of these factors will provide managers to perform the interventions understood by users as more relevant to leverage this form of active transport and potentially reduce the externalities resulting from the use of cars and motorcycles in urban spaces. The results show that the availability of bicycle parking lots, installation of showers and changing rooms in workplaces or study and the lighting and policing conditions of the roads are the aspects that present the greatest gap between perception and expectation for bicycle users in the city of Recife, Pernambuco, Brazil. |
| format |
Artículo publishedVersion |
| author |
Guimarães Ribeiro Neto, Luiz Alves Maia, Maria Leonor |
| author_facet |
Guimarães Ribeiro Neto, Luiz Alves Maia, Maria Leonor |
| author_sort |
Guimarães Ribeiro Neto, Luiz |
| title |
Evaluation of service quality in cycling systems: identification of the main gaps that affect the perception of its users |
| title_short |
Evaluation of service quality in cycling systems: identification of the main gaps that affect the perception of its users |
| title_full |
Evaluation of service quality in cycling systems: identification of the main gaps that affect the perception of its users |
| title_fullStr |
Evaluation of service quality in cycling systems: identification of the main gaps that affect the perception of its users |
| title_full_unstemmed |
Evaluation of service quality in cycling systems: identification of the main gaps that affect the perception of its users |
| title_sort |
evaluation of service quality in cycling systems: identification of the main gaps that affect the perception of its users |
| publisher |
Facultad de Filosofía y Letras, Universidad de Buenos Aires |
| publishDate |
2021 |
| url |
http://revistascientificas.filo.uba.ar/index.php/rtt/article/view/8555 http://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=transter&d=8555_oai |
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