Indicators for the measurement of administrative performance in microenterprises in Paraguay

Although performance measurement systems are widely used by large companies, their use is not widespread in the microenterprise sector. These systems are necessary tools to make informed decisions in a correct and rational manner. The aim of this study is to determine the indicators needed to measur...

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Autor principal: Ferrer Dávalos, Raúl Marcelo
Formato: Artículo revista
Lenguaje:Español
Publicado: Asociación Civil Red Pymes Mercosur 2022
Materias:
microenterprises
administrative management
performance measurement
microempresas
gestión administrativa
medición del desempeño
Acceso en línea:https://revistas.unc.edu.ar/index.php/pid/article/view/36782
Aporte de:
Pymes, Innovación y Desarrollo de Universidad Nacional de Córdoba
id I10-R350-article-36782
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spelling I10-R350-article-367822022-02-21T20:33:00Z Indicators for the measurement of administrative performance in microenterprises in Paraguay Indicadores para la medición del desempeño administrativo en microempresas de Paraguay Ferrer Dávalos, Raúl Marcelo microenterprises administrative management performance measurement microempresas gestión administrativa medición del desempeño Although performance measurement systems are widely used by large companies, their use is not widespread in the microenterprise sector. These systems are necessary tools to make informed decisions in a correct and rational manner. The aim of this study is to determine the indicators needed to measure the performance of the participating microenterprises. This article presents a bibliographic review on performance measurement systems and on the specific models available for microenterprises. In addition, as a result of a previous study on theadministrative needs of managers and owners of microenterprises, an adapted model is proposed for measuring administrative performance before and after the implementation of a management computer system, through instruments that were developed based on the identification and analysis of needs. As a result of this research, 8 dimensions with 51 indicators were identified to be included in the measurement instrument for the pre-implementation phase, and another 5 dimensions with 23 indicators were incorporated in the measurement instrument for the post-implementation phase of a computerized management system with the participating microenterprises. Los sistemas de medición del desempeño son ampliamente utilizados por las grandes empresas, pero muy poco difundidos en el sector de las microempresas. Estos sistemas constituyen herramientas necesarias para tomar decisiones informadas de una manera correcta y racional. El objetivo de este estudio es determinar los indicadores necesarios para medir el desempeño de las microempresas participantes. En este artículo se presenta una revisión bibliográfica sobre los sistemas de medición del desempeño y sobre los modelos específicos disponibles para las microempresas. Además, a partir de los resultados de un estudio previo sobre las necesidades administrativas de gerentes y propietarios de microempresas, se plantea un modelo adaptado para la medición del desempeño administrativo antes y después de la implementación de un sistema informático de gestión, a través de instrumentos que fueron desarrollados en base a la identificación y análisis de necesidades. Como resultado de esta investigación se obtienen 51 indicadores para 8 dimensiones a ser incluidos en el instrumento de medición para la fase previa a la implementación, y otros 23 indicadores para 5 nuevas dimensiones que son incorporadas para la medición en la fase posterior a la implementación de un sistema informático de gestión en las microempresas participantes. Asociación Civil Red Pymes Mercosur 2022-02-21 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf text/html https://revistas.unc.edu.ar/index.php/pid/article/view/36782 Pymes, Innovación y Desarrollo; Vol. 9 Núm. 2 (2021): Revista Pymes, Innovación y Desarrollo. Vol.9. Nro 2. Año 2021; 2-21 2344-9195 spa https://revistas.unc.edu.ar/index.php/pid/article/view/36782/37131 https://revistas.unc.edu.ar/index.php/pid/article/view/36782/37132 https://creativecommons.org/licenses/by/4.0
institution Universidad Nacional de Córdoba
institution_str I-10
repository_str R-350
container_title_str Pymes, Innovación y Desarrollo
language Español
format Artículo revista
topic microenterprises
administrative management
performance measurement
microempresas
gestión administrativa
medición del desempeño
spellingShingle microenterprises
administrative management
performance measurement
microempresas
gestión administrativa
medición del desempeño
Ferrer Dávalos, Raúl Marcelo
Indicators for the measurement of administrative performance in microenterprises in Paraguay
topic_facet microenterprises
administrative management
performance measurement
microempresas
gestión administrativa
medición del desempeño
author Ferrer Dávalos, Raúl Marcelo
author_facet Ferrer Dávalos, Raúl Marcelo
author_sort Ferrer Dávalos, Raúl Marcelo
title Indicators for the measurement of administrative performance in microenterprises in Paraguay
title_short Indicators for the measurement of administrative performance in microenterprises in Paraguay
title_full Indicators for the measurement of administrative performance in microenterprises in Paraguay
title_fullStr Indicators for the measurement of administrative performance in microenterprises in Paraguay
title_full_unstemmed Indicators for the measurement of administrative performance in microenterprises in Paraguay
title_sort indicators for the measurement of administrative performance in microenterprises in paraguay
description Although performance measurement systems are widely used by large companies, their use is not widespread in the microenterprise sector. These systems are necessary tools to make informed decisions in a correct and rational manner. The aim of this study is to determine the indicators needed to measure the performance of the participating microenterprises. This article presents a bibliographic review on performance measurement systems and on the specific models available for microenterprises. In addition, as a result of a previous study on theadministrative needs of managers and owners of microenterprises, an adapted model is proposed for measuring administrative performance before and after the implementation of a management computer system, through instruments that were developed based on the identification and analysis of needs. As a result of this research, 8 dimensions with 51 indicators were identified to be included in the measurement instrument for the pre-implementation phase, and another 5 dimensions with 23 indicators were incorporated in the measurement instrument for the post-implementation phase of a computerized management system with the participating microenterprises.
publisher Asociación Civil Red Pymes Mercosur
publishDate 2022
url https://revistas.unc.edu.ar/index.php/pid/article/view/36782
work_keys_str_mv AT ferrerdavalosraulmarcelo indicatorsforthemeasurementofadministrativeperformanceinmicroenterprisesinparaguay
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first_indexed 2024-09-03T21:42:55Z
last_indexed 2024-09-03T21:42:55Z
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