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01802cam a2200421 a 4500 |
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990000589580204151 |
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20180327175003.0 |
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090518s2009 nyua b 001 0 eng |
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|a 2009278459
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|a 014864203
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|a 233549592
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|a 9780071608312 (hbk.)
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|a 0071608311 (hbk.)
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|a (OCoLC)000058958
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|a (udesa)000058958USA01
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|a (OCoLC)295000511
|z (OCoLC)233549592
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|a (OCoLC)990000589580204151
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|a UKM
|c UKM
|d DLC
|d BWX
|d YDXCP
|d IXA
|d VP@
|d BTCTA
|d BAKER
|d BDX
|d U@S
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|a lccopycat
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|a U@SA
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|a HD31
|b .A46 2009
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4 |
|a 658.5
|2 22
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| 100 |
1 |
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|a Ahoy, Christopher K.
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| 245 |
1 |
0 |
|a Customer-driven operations :
|b aligning quality tools and business processes for customer excellence /
|c Christopher Ahoy.
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| 246 |
1 |
8 |
|a Customer-driven operations management
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| 260 |
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|a New York :
|b McGraw-Hill,
|c c2009.
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| 300 |
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|a xiv, 272 p. :
|b ill. ;
|c 24 cm.
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| 504 |
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|a Includes bibliographical references (p. 257-261) and index.
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| 505 |
0 |
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|a Where does a world-class journey begin? -- Creating a world-class organization -- Where to start your journey -- Stages of change -- Levels of development -- Who is the customer? -- Customer focus -- Organization design -- Metrics -- Systems approach and filling in the gaps -- Quality tools -- Trends facing a world-class journey.
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| 650 |
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0 |
|a Industrial management.
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| 650 |
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0 |
|a Production management.
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| 650 |
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0 |
|a Business logistics.
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| 650 |
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0 |
|a Customer relations.
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| 650 |
|
7 |
|a Industria
|x Dirección y administración.
|2 UDESA
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| 650 |
|
7 |
|a Producción
|x Dirección y administración.
|2 UDESA
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| 650 |
|
7 |
|a Logística en los negocios.
|2 UDESA
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| 650 |
|
7 |
|a Relaciones con los clientes.
|2 UDESA
|