Cita APA (7a ed.)

Kandampully, J. (2012). Service management: The new paradigm in retailing. Springer-Verlag.

Cita Chicago Style (17a ed.)

Kandampully, Jay. Service Management: The New Paradigm in Retailing. New York ; London: Springer-Verlag, 2012.

Cita MLA (8a ed.)

Kandampully, Jay. Service Management: The New Paradigm in Retailing. Springer-Verlag, 2012.