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01782cam a2200361 a 4500 |
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990000553160204151 |
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20180214134813.0 |
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100419s2010 maua b 001 0 eng |
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|a 2010012427
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|a GBB065493
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|a 015562714
|2 Uk
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|a 632084788
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|a 9781422155639 (hardcover : alk. paper)
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|a 1422155633 (hardcover : alk. paper)
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|a (OCoLC)000055316
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|a (udesa)000055316USA01
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|a (OCoLC)567155529
|z (OCoLC)632084788
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|a (OCoLC)990000553160204151
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|a DLC
|c DLC
|d BTCTA
|d UKM
|d YDXCP
|d C#P
|d BWX
|d U@S
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|a U@SA
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|a HD45
|b .B44 2010
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|a 658.4/038
|2 22
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| 100 |
1 |
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|a Bernoff, Josh.
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| 245 |
1 |
0 |
|a Empowered :
|b unleash your employees, energize your customers, transform your business /
|c Josh Bernoff, Ted Schadler.
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| 260 |
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|a Boston, Mass. :
|b Harvard Business Press,
|c c2010.
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| 300 |
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|a viii, 252 p. :
|b ill. ;
|c 25 cm.
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| 504 |
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|a Includes bibliographical references and indexes.
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| 505 |
0 |
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|a Why your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the HERO compact -- Is your company ready for HEROes? -- Leading and managing HEROes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered.
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| 650 |
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0 |
|a Technological innovations
|x Management.
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| 650 |
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0 |
|a Business enterprises
|x Technological innovations.
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| 650 |
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0 |
|a Customer services
|x Technological innovations.
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| 650 |
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0 |
|a Online social networks
|x Economic aspects.
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| 700 |
1 |
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|a Schadler, Ted.
|