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|a 92040200
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|a 1555425216 (acid-free paper)
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|a (OCoLC)000007957
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|a (udesa)000007957USA01
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|a (OCoLC)27067976
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|a (OCoLC)990000079570204151
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|a DLC
|c DLC
|d TMV
|d U@S
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|a U@SA
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4 |
|a HF5549.5.T7
|b C589 1993
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| 100 |
1 |
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|a Cocheu, Ted,
|d 1950-
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| 245 |
1 |
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|a Making quality happen :
|b how training can turn strategy into real improvement /
|c Ted Cocheu.
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| 250 |
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|a 1st ed.
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| 260 |
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|a San Francisco :
|b Jossey-Bass,
|c c1993.
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| 300 |
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|a xxii, 198 p. :
|b ill. ;
|c 24 cm.
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| 440 |
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0 |
|a Jossey-Bass management series
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| 504 |
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|a Includes bibliographical references (p. 187-192) and index.
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| 505 |
0 |
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|a Putting strategy before training -- Building a leadership foundation -- Gaining understanding and commitment throughout the organization -- Implementing a quality management system -- Empowering improvement teams -- Improving production and business processes -- Creating a learning organization -- Five influential quality philosophies: Deming, Juran, Feigenbaum, Crosby, and Imai.
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| 650 |
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|a Employees
|x Training of.
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| 650 |
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0 |
|a Quality control.
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