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00810cam a22002777a 4500 |
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023680 |
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armpun |
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20130604130020.0 |
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100819s1995####xx#a##########000#0#und#d |
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|a armpun
|c armpun
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080 |
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|a 658.8
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100 |
1 |
0 |
|a Hayes, Bob E.
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245 |
1 |
0 |
|a Cómo medir la satifacción del cliente :
|b desarrollo y utilización de cuestionarios /
|c Bob E. Hayes
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250 |
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|a 2a. ed..
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260 |
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|a Barcelona :
|b Gestión 2000,
|c 1995
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300 |
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|a 197 p.
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650 |
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7 |
|a administracion
|2 LEMB
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650 |
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7 |
|a analisis de mercado
|2 LEMB
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650 |
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7 |
|a consumidores
|2 LEMB
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650 |
|
7 |
|a estadistica comercial
|2 LEMB
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650 |
|
7 |
|a marketing
|2 LEMB
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650 |
|
7 |
|a marketing
|x investigaciones
|2 LEMB
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650 |
|
7 |
|a recursos humanos
|2 LEMB
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942 |
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|c LB
|2 cdu
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945 |
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|a Lryt
|d 2010-08-19
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999 |
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|c 22106
|d 214497
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